Manager – Customer Success

Manager – Customer Success


  • Handling the various Projects to ensure they are delivered on time to customer satisfaction.
  • Managing & monitoring onsite and offsite teams, which include Service Coordinators, Installation Technicians, and Hardware & Debug technicians.
  • Managing all the project agreements, PO and documents, licenses and AMC renewals are on track.
  • Pan India Integration of iTriangle GPS devices as per customer requirement.
  • Ensuring SLA/TAT (The Bugs/Issues/Tickets raised are resolved)
  • Managing and driving customer escalations.  
  • On-time Technical Support for all the customers.
  • Managing the Common Layer Certificate Generations.
  • GPS Installation and Services for enterprise customers.
  • Broadly these are the roles, however, we may modify or adapt to organizational requirements from time to time.


  • BE (E&C)/ B. Tech is mandatory.
  • Experience in Team Handling and Escalations.  
  • Proven track record in Vehicle Telematics.
  • Good understanding of GPS, Mobility Solutions & Fleet Management Systems
  • Should be good with Cloud-based GPS, GSM, BLE, RFID, Wi-Fi based asset monitoring product lines.
Job Category: Engineering
Job Type: Full Time
Job Location: Bangalore In Office

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