Manager – Customer Success

Responsibilities:

• Handling the various Projects to ensure they are delivered on time to customer satisfaction.
• Managing & monitoring onsite and offsite teams, which include Service Coordinators, Installation Technicians, and Hardware & Debug technicians.
• Managing all the project agreements, PO and documents, licenses and AMC renewals are on track.
• Pan India Integration of iTriangle GPS devices as per customer requirement.
• Ensuring SLA/TAT (The Bugs/Issues/Tickets raised are resolved)
• Managing and driving customer escalations.  
• On-time Technical Support for all the customers.
• Managing the Common Layer Certificate Generations.
• GPS Installation and Services for enterprise customers.
• Broadly these are the roles, however, we may modify or adapt to organizational requirements from time to time.

Requirements:

• BE (E&C)/ B. Tech is mandatory.
• Experience in Team Handling and Escalations.  
• Proven track record in Vehicle Telematics.
• Good understanding of GPS, Mobility Solutions & Fleet Management Systems
• Should be good with Cloud-based GPS, GSM, BLE, RFID, Wi-Fi based asset monitoring product lines.